PRIVACY POLICY
Effective Date: June 6, 2025
At NewBridge Support, we are committed to protecting the privacy and personal health information of all our clients in accordance with the Personal Health Information Protection
Act (PHIPA), 2004.
1. What Information We Collect
We may collect and store personal or health-related information such as:
• Full name, address, and phone number
• Emergency contact details
• Appointment schedules
• Health-related preferences or needs (e.g., mobility support, medication reminders)
• Names of healthcare providers, clinics, or pharmacies (if applicable)
• Communication records (emails, text messages, call logs)
• Billing and payment information
• Photos or videos (when applicable to service delivery and with consent)
Website Usage Information:
• IP addresses and browser information
• Cookies and website usage data
• Analytics data to improve our services
2. Why We Collect This Information
We collect only the information necessary to:
• Provide personalized, non-medical support services
• Coordinate appointments or errands
• Communicate with authorized family members or healthcare professionals (with consent)
• Ensure client safety and comfort
• Process payments and maintain billing records
• Improve our website functionality and user experience
• Comply with legal and regulatory requirements
3. How We Protect Your Information
Your information is:
• Kept confidential and secure at all times
• Stored in locked filing cabinets or password-protected digital systems
• Only accessed by staff or agents directly involved in your care
• Protected through regular staff training on privacy protection
• Secured through regular security assessments and updates
• Subject to incident response procedures in case of potential breaches
• Never shared without your express consent, except as outlined below
When Information May Be Shared Without Consent:
• Medical emergencies where immediate action is required
• Legal obligations (court orders, regulatory requirements)
• Situations where there is a risk of harm to you or others
• As required by law enforcement or regulatory authorities
4. Consent and Access
• We require written or verbal consent before collecting or sharing any personal health information
• Different types of consent may be obtained for different uses of your information
• Consent is documented and stored securely in your file
• You can provide or withdraw consent in person, by phone, email, or through our website
• You have the right to access, correct, or withdraw consent regarding your information at
any time
• We will make every effort to ensure the information we collect is accurate and up to date
5. Information Retention and Disposal
• Personal health information is retained only as long as necessary to fulfill the purposes
for which it was collected
• Information is typically retained for a minimum of 10 years after the last service provision,
or as required by law
• When information is no longer needed, it is securely destroyed using approved methods
• You may request deletion of your information, subject to legal and regulatory requirements
• Electronic records are permanently deleted using secure data destruction methods
6. Website-Specific Privacy Practices
Cookies and Tracking:
• Our website uses cookies to enhance user experience and analyze site usage
• You can control cookie settings through your browser preferences
• We may use third-party analytics services to understand website usage patterns
Third-Party Service Providers:
• We may use trusted third-party providers for payment processing, website analytics,
and other services
• These providers are contractually bound to protect your information and use it only
for specified purposes
• We conduct due diligence to ensure third-party providers meet our privacy standards
7. Your Rights Under PHIPA
Under Ontario’s PHIPA, you have the right to:
• Know why and how your information is collected and used
• Request access to your records
• Correct inaccurate or incomplete information
• Withdraw consent for certain uses of your information
• Request a list of individuals or organizations that have accessed your information
• File a complaint if you believe your rights have been violated
8. Complaint Process
Internal Complaints:
• If you have concerns about how your information has been handled, please contact us first
• We will respond to your complaint within 20 days
• Our internal complaint process includes investigation and resolution steps
• You will receive written confirmation of the resolution
External Complaints:
• If your concerns are not resolved through our internal process, you may escalate to the Information and Privacy Commissioner of Ontario
9. Contact Us
If you have any questions, concerns, or requests related to your personal information,
please contact: Precious Vega
NewBridge Support Phone: 416.720.5772
Email: hello@newbridgesupport.ca
Business Hours: Monday to Friday, 9:00 AM - 9:00 PM
For Unresolved Privacy Concerns:
Information and Privacy Commissioner of Ontario
Website: www.ipc.on.ca
Phone: 1-800-387-0073
10. Policy Updates
This privacy policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify clients of significant changes through our website or direct communication. The effective date at the top of this policy indicates when it was last revised.
Effective Date: June 6, 2025
At NewBridge Support, we are committed to protecting the privacy and personal health information of all our clients in accordance with the Personal Health Information Protection
Act (PHIPA), 2004.
1. What Information We Collect
We may collect and store personal or health-related information such as:
• Full name, address, and phone number
• Emergency contact details
• Appointment schedules
• Health-related preferences or needs (e.g., mobility support, medication reminders)
• Names of healthcare providers, clinics, or pharmacies (if applicable)
• Communication records (emails, text messages, call logs)
• Billing and payment information
• Photos or videos (when applicable to service delivery and with consent)
Website Usage Information:
• IP addresses and browser information
• Cookies and website usage data
• Analytics data to improve our services
2. Why We Collect This Information
We collect only the information necessary to:
• Provide personalized, non-medical support services
• Coordinate appointments or errands
• Communicate with authorized family members or healthcare professionals (with consent)
• Ensure client safety and comfort
• Process payments and maintain billing records
• Improve our website functionality and user experience
• Comply with legal and regulatory requirements
3. How We Protect Your Information
Your information is:
• Kept confidential and secure at all times
• Stored in locked filing cabinets or password-protected digital systems
• Only accessed by staff or agents directly involved in your care
• Protected through regular staff training on privacy protection
• Secured through regular security assessments and updates
• Subject to incident response procedures in case of potential breaches
• Never shared without your express consent, except as outlined below
When Information May Be Shared Without Consent:
• Medical emergencies where immediate action is required
• Legal obligations (court orders, regulatory requirements)
• Situations where there is a risk of harm to you or others
• As required by law enforcement or regulatory authorities
4. Consent and Access
• We require written or verbal consent before collecting or sharing any personal health information
• Different types of consent may be obtained for different uses of your information
• Consent is documented and stored securely in your file
• You can provide or withdraw consent in person, by phone, email, or through our website
• You have the right to access, correct, or withdraw consent regarding your information at
any time
• We will make every effort to ensure the information we collect is accurate and up to date
5. Information Retention and Disposal
• Personal health information is retained only as long as necessary to fulfill the purposes
for which it was collected
• Information is typically retained for a minimum of 10 years after the last service provision,
or as required by law
• When information is no longer needed, it is securely destroyed using approved methods
• You may request deletion of your information, subject to legal and regulatory requirements
• Electronic records are permanently deleted using secure data destruction methods
6. Website-Specific Privacy Practices
Cookies and Tracking:
• Our website uses cookies to enhance user experience and analyze site usage
• You can control cookie settings through your browser preferences
• We may use third-party analytics services to understand website usage patterns
Third-Party Service Providers:
• We may use trusted third-party providers for payment processing, website analytics,
and other services
• These providers are contractually bound to protect your information and use it only
for specified purposes
• We conduct due diligence to ensure third-party providers meet our privacy standards
7. Your Rights Under PHIPA
Under Ontario’s PHIPA, you have the right to:
• Know why and how your information is collected and used
• Request access to your records
• Correct inaccurate or incomplete information
• Withdraw consent for certain uses of your information
• Request a list of individuals or organizations that have accessed your information
• File a complaint if you believe your rights have been violated
8. Complaint Process
Internal Complaints:
• If you have concerns about how your information has been handled, please contact us first
• We will respond to your complaint within 20 days
• Our internal complaint process includes investigation and resolution steps
• You will receive written confirmation of the resolution
External Complaints:
• If your concerns are not resolved through our internal process, you may escalate to the Information and Privacy Commissioner of Ontario
9. Contact Us
If you have any questions, concerns, or requests related to your personal information,
please contact: Precious Vega
NewBridge Support Phone: 416.720.5772
Email: hello@newbridgesupport.ca
Business Hours: Monday to Friday, 9:00 AM - 9:00 PM
For Unresolved Privacy Concerns:
Information and Privacy Commissioner of Ontario
Website: www.ipc.on.ca
Phone: 1-800-387-0073
10. Policy Updates
This privacy policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify clients of significant changes through our website or direct communication. The effective date at the top of this policy indicates when it was last revised.